Marsupial Gear is always looking for capable sewers and line production workers.
Please apply in person, or by contacting us at jobs@marsupialgear.com
Current Job Openings:
Job Title: Customer Service Representative
Location: Marsupial Gear
Position Type: Full-time, Monday-Thursday, 7:00 AM - 4:00 PM; Friday, 7:00 AM - 1:00 PM
About Us:Marsupial Gear is a leading provider of premium outdoor and hunting gear, committed to delivering exceptional products and customer experiences. We are seeking a dedicated Customer Service Representative to join our team and play a pivotal role in ensuring our customers receive top-notch service and support.
Job Description:As a Customer Service Representative at Marsupial Gear, you will be an integral part of our customer-focused team. Your primary responsibilities will include:
- Email and Phone Support:
- Responding promptly and professionally to customer inquiries via email and phone calls.
- Providing accurate and helpful information regarding our products, services, and policies.
- Return Processing:
- Managing the return process efficiently, ensuring customer satisfaction.
- Assisting customers with return requests, exchanges, and refunds in accordance with company policies.
- Showroom Oversight:
- Overseeing our showroom area to ensure it is organized, well-maintained, and presents our products effectively.
- Welcoming and assisting showroom visitors, providing product information, and facilitating sales when necessary.
- Product Knowledge:
- Demonstrating a strong understanding of our product range, outdoor equipment, and hunting gear.
- Staying updated on industry trends and new product releases to better assist customers.
Qualifications:
To succeed in this role, you should possess the following qualifications:
- Previous experience in customer service, preferably in a retail or e-commerce environment.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and a customer-centric approach.
- Proficiency in using email, phone systems, and customer service software.
- Knowledge of outdoor equipment, hunting, or related industries is a plus.
- Ability to work independently and as part of a team.
- Exceptional problem-solving abilities and attention to detail.
Benefits:
- Competitive salary.
- Health insurance and 401(k) options.
- Opportunities for professional development and growth within the company.
- Employee discounts on our products.
- A positive and collaborative work environment.
If you are passionate about the outdoors, have excellent customer service skills, and want to be part of a dynamic team dedicated to helping customers make the most of their outdoor adventures, we encourage you to apply for this Customer Service Representative position at Marsupial Gear. To apply, please email your resume and a cover letter to jobs@marsupialgear.com.
