SHIPPING POLICY

SHIPPING POLICY

STANDARD SHIPPING INFORMATION:

All orders are packaged and shipped within 24-48 hours of being placed during standard hours of operation M-F. All orders are shipped via USPS. Shipping estimates can be found while completing checkout and only ESTIMATES by USPS and not guaranteed. If modifications are required to your order or rush shipment is needed, please contact us ASAP at sales@marsupialgear.com and we can modify the shipment if it has not been shipped yet.

We happily accept international orders! Please be advised that additional duties and taxes may apply upon delivery of your package. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees. Fees will NOT be calculated or included with your transaction through Marsupial Gear. Marsupial Gear is not responsible for these charges, and we encourage you to check the international shipping regulations for the receiving country.

Please note that international orders can be delayed in customs, and in some cases, may take up to 30 business days to be delivered. Be sure to continually check your tracking number (provided via email when your order ships) for delivery status. Marsupial Gear will cover shipping charges associated with returns/exchanges if the customer received incorrect items in their shipment. If an international customer wishes to exchange or return items for any other reason, it will be the customers responsibility to cover international shipping costs.